Quality Assurance

Quality Assurance

The strategy followed to achieve these goals

In order to verify the quality of the educational process, the university administration will conduct two questionnaires to evaluate tutors (SET) each semester, one before the exam and another after it. Weighting factor will be added to the results of the questionnaires that related to the tutor's compliance with the quality standards in terms of:

  1. The quality of the exams.
  2. The quality of the synchronized sessions a periodic review of samples of the tutor’s sessions
  3. The quality of course page on LMS system.

These factors will be evaluated by the university administration and the quality control team. The final results will be published by the end of each semester. The names of the top tutors will be announced like current semester.

Note: Students can send any notes regarding synchronous sessions via their university email - knowing that we will take into account their privacy - to the following address: sessions_quality@svuonline.org

 

The event's tasks

The University Quality Assurance team goes on to continuously develop the learning process and improve its outcomes by implementing a set of procedures that are compatible with the best academic quality assurance systems that are tailored to the specificity of virtual learning environments. Some of the most important tasks assigned by the quality assurance team:

  1. Develop guidelines for the design of academic and training programmes with reference to European quality assurance standards.
  2. Models of internal regulations for academic programmes.
  3. Developing models for course description documents.
  4. Guidelines for developing learning outcomes suitable for the academic programme levels.
  5. Guidelines for formulating test questions compatible with learning outcomes levels.
  6. Organizing the scientific content on the university's information systems.
  7. Organizing synchronized and non-synchronized sessions.
  8. Develop the internal audit program and follow up its implementation placing emphasis on:
    1. conferring students' opinions.
    2. Conferring teachers' views.
    3. Evaluation of information infrastructure.
    4. Assessment of student-teacher / supervisor communication.
    5. Evaluation of the organization of scientific content on the university's information systems.
    6. Evaluating the effectiveness of students' application processing system.
    7. Technical evaluation of the quality of synchronized and non-synchronized sessions.

 

Assessment factors

Indicator

Code

Coefficient

Average

Results of students evaluation survey

SET 40 100

Quality of course management on LMS

AC 25

Quality of the exam

Exam 10

Quality of sessions management

Sess 25
 

Quality of Course Management on LMS and Cooperation with Program Management and Students

1

Uploading the term schedule document

2

Uploading all assignments

3

Uploading a table of  scores for each task of the assignment

4

Formatting the course page on LMS to contain clearly what the student needs

5

Uploading a table with full particulars of students' scores

6

Officially responding to electronic objection requests

7

 

Uploading the assignment answer-key file or uploading an answer-key session (paying attention to naming the file in a way that indicates its content) or any method that shows the student how to do the assignment

8

No complaints about the teacher by students

9

Collaboration with program management

 

Quality of the Exam

1

Correcting assignments within specified time

2

No error in marking assignments

3

No error in the text of the exam question

4

No error in answers or duplicate correct answers

5

No error in distribution of marks

6

Correcting essay questions within specified time

7

Conducting a try-out before the exam

 

 

The value of both indicators of the course management quality on LMS (except for items 8 and 9) and the exam quality is the same for teachers of the same course.

 

Quality of Sessions Management (except for the English Program)

1

Time periods between sessions do not exceed two weeks (taking into account holidays)

2

The number of one-class sessions per day does not exceed 2

3

 

The number of one-class sessions per week does not exceed 2 (Two sessions in case of compensatory sessions)

4

The first synchronized session does not occur later than a week after the term starts

5

The session file or files are uploaded after a time period of no more than a week

6

The number of synchronized sessions per class should not be less than:

8 and below for 12-session program

9 and below for 14-session program

10 and below for 16-session program

7

The file description uploaded for the session must indicate its content

8

Interactivity of the lecturer during the session

9

No lengthy or frequent intermittent sound during the session( as much as possible)

10

Using the viewer program during the session and making use of its tools.

11

 

The duration of the actual lecture must be longer than half the maximum duration of the session (45 m)

 

 

Quality of Sessions Management for the English Language Program

1

The sessions must be given on a weekly basis with the possibility of being delivered during the holidays, after an agreement between the teacher and students.

2

The number of one-class sessions per day does not exceed 1

3

The number of one-class sessions per week does not exceed 4

4

Uploading the session file or files after a time period not exceeding a week

5

The session file or files are uploaded after a time period of no more than a week

6

The number of synchronized sessions per class should not be less than:

38 or 39 sessions for the English language program, as the total number of full sessions is 42

2 asynchronous sessions as maximum can be allowed

7

The description of the file uploaded for the session must indicate its content

8

Interactivity of the lecturer during the session

9

No lengthy or frequent intermittent sound during the session( as much as possible)

10

Using the viewer program during the session and making use of its tools.

11

 

The duration of the actual lecture must NOT be less than a minimum of  80 minutes and a maximum of  90 minutes